TNB oh TNB...

Oh yeah, TNB give us another problem again and this one is the worst one.. Let me do the telling then you can have you say okay!

red letter received on 20/01/2012

Last night when we arrived at our flat, we were welcomed with another red letter from TNB which surprised us since we have just paid TNB red letter last week. We got this red letter on Friday before CNY holiday and the amount is RM142.24 and no 'pemotongan' stamped on it, while this latest red letter amount is RM273.98 with 'tanggal jangka W/O 41' stamped on it. Hubby then check on the meter board and guess what? TNB did not took away the fuse as they always do but this time TNB remove our residence electric meter entirely! What the heck??!!

"surprise" for us from TNB!

At our flat area, our electricity/water bill always lost because of the naughty kids doing. So we have to wait for the 'surat peringatan' or red letter from TNB to know the amount we have to make payment. Well, it's not a good habit though but I don't like to pay something without a bill/invoices a reference. So yeah, maybe it's our fault for waiting the red letter from TNB but what puzzled my husband and me is why TNB remove our residence electricity meter entirely??? I mean, normally they will only take away the fuse right?? Moreover, why didn't they updated our payment even though it already 4 working days since we paid the previous red letter?? We paid cash not with cheque that have to wait 3 days to clear! (*fuming)

hutang RM131.74, TNB tanggal meter!

My husband called TNB helpline, asking for explanation why this happened and also seeking for help but guess what they say? "Dalam sistem tidak dinyatakan apa sebab meter rumah anda ditanggalkan". Come on, there must be reason for everything right. As for the help, at first they said will send the technician to put back the meter but then later when it almost midnight, they said have to wait until today and we have to go to the TNB Subang Jaya branch! Aiyo, cakap belit2.. Why don't just say that they cannot do anything! So in the end, we were in heat with candles as our light for whole night. You know how hot it can be during night time in city... I cannot imagined how did our ancestor managed to live and survived without electricity...

Today, my husband go to TNB office at Subang Jaya and ask the officer for explanation. My husband said nobody can give any. They keep saying that there is still balance due of RM131.74 need to be settle. Well, if so TNB can take away the fuse as they normally do right? Why TNB remove the entire meter as if we owe TNB thousand ringgit?? My husband then told me that TNB said it happened because of the system fault.. Excuses..excuses.. My husband also said that TNB said will install back the meter by today but just now he told me that he called TNB customer service to keep on tabs about this problem status and guess what they said? "Untuk kes pemasangan kembali jangka, biasanya ambil masa 3-5 hari berkerja." What the heck???!! It's TNB system fault that put us in this hard situation and now they giving excuses to fix back what they done wrong even though we already settled the balance due of RM131.74! This is what I hate the most.. We gave you, your money, so can you PLEASE fulfill your part A.S.A.P.. (*please note the sarcasm)

This incident really give me lesson not to wait for the red letter anymore because when it concern with money, even a small amount as RM131.74, TNB can be heartless! You too don't forget to pay your electric bill every month or else TNB will remove your meter..(*please note the sarcasm again)

I am done for now! Happy Thursday everyone! (^_^) V

P/S: Marah2 but still smiling tau because smiling can keep you from aging! ..(^_^) V

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